BSNL is planning for a revolution of sorts in Kerala by sprucing up its Wi-Fi services.In the first phase of enhancing services to customers, the company would be offering Wi-Fi zones in parks, malls, bus stands and railway stations across the state. A total of 1,113 locations would be covered in the initiative that would be implemented with private-sector participation. The advantage would be that consumers would be able to access the Internet from these locations at much cheaper rates than their mobile Internet plans.Further, from next month onwards, subscribers would be able to call any network from their landlines free of cost between 9PM to 7AM. Installation charges have been done away with for new broadband and land-line next month. This would save subscribers pay Rs 800 in urban areas and Rs 1,000 in rural areas. New land lines are to be provided as soon as applications are received. Complaints would be addressed by service centres, the number of which would be increased from 268 to 426 and BSNL bills can be paid online. The national optical fibre network is 98 per cent complete and Kerala would soon become a state where all panchayats have broadband connectivity.Telephone exchanges in the state would soon implement next-generation network switches. When the implementation of this is completed, facilities such as video calling, pre-paid land phone and multimedia video conferencing would become available. BSNL is not planning to offer 4G services extensively soon because of financial problems.Most of the issues associated with mobile towers and connectivity have been solved and 225 new towers are being installed. Senior officials at BSNL said that customers could solve their complaints by calling the following numbers.
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